At Travotrav.com, we understand that travel plans can change due to unexpected circumstances. Our Cancellation and Refund Policy is designed to provide clarity on how cancellations, modifications, and refunds are handled for flights, hotels, and vacation packages. Please read this policy carefully before making any booking, as it governs your rights and obligations when it comes to canceling or modifying your travel arrangements. By booking through Travotrav.com, you agree to abide by the terms set forth in this policy.
Flight bookings made through Travotrav.com are subject to the terms and conditions of the respective airline. The cancellation and refund eligibility for your flight will depend on the fare type (refundable or non-refundable), the class of service, and the airline's specific policies. Please note the following:
Refundable Tickets: If you have booked a refundable ticket, you may be eligible for a refund subject to the airline’s cancellation policy. Cancellation requests for refundable tickets must be made within the time frame specified by the airline. A cancellation fee may apply, and any refund will be processed to the original mode of payment within 7-21 business days.
Non-Refundable Tickets: Non-refundable tickets generally do not qualify for a refund. However, in some cases, airlines may offer partial refunds, travel credits, or allow changes to your booking for a fee. The refund eligibility for non-refundable tickets is subject to the airline’s discretion.
Flight Changes or Cancellations by Airline: If the airline initiates a flight change, cancellation, or major schedule alteration, Travotrav.com will assist in facilitating a refund or rebooking based on the airline's policy. In such cases, you may be entitled to a full refund or alternative flight options. However, Travotrav.com is not responsible for compensation beyond what is offered by the airline.
Hotel bookings are subject to the individual cancellation policies of the respective hotel. These policies may vary based on the booking type, room category, and the specific conditions of the hotel. Here are the general guidelines:
Refundable Hotel Bookings: If you have selected a refundable hotel booking, you may cancel your reservation within the allowed cancellation window (usually 24-48 hours prior to check-in) to receive a full refund. Cancellations made after the specified cancellation window may incur a penalty or the full amount may be charged, depending on the hotel’s policy.
Non-Refundable Hotel Bookings: Non-refundable bookings typically cannot be canceled for a refund. In cases where cancellation is possible, a significant penalty fee will be charged, and you may only receive partial credit or no refund at all.
Changes by the Hotel: If the hotel cancels your reservation or makes a significant change to your booking (e.g., overbooking), Travotrav.com will help you secure a refund or alternative accommodation based on the hotel’s policy. Travotrav.com is not liable for compensation beyond what the hotel provides.
Vacation packages, which may include flights, hotels, transfers, tours, and other services, have a more complex cancellation policy due to the nature of the bundled services. Each component of the vacation package is subject to its own cancellation policy, and partial cancellations may not be allowed. The following terms apply:
Complete Package Cancellations: If you cancel a vacation package in full, the cancellation terms and refunds will depend on the individual providers (airlines, hotels, tour operators). Cancellations made within the specified period (typically 15-30 days before departure) may result in a partial refund, but you may incur cancellation fees for each service provider.
Cancellation Fees: Please be aware that each service provider (airlines, hotels, etc.) may impose its own cancellation fees, which will be deducted from the total package cost. Travotrav.com may also levy a service or administrative fee for processing cancellations.
Changes to Vacation Packages: Modifying a vacation package, such as changing dates or destinations, may incur additional charges. Changes to any component of the package are subject to availability and may require rebooking with new terms and prices.
Refund requests for flights, hotels, and vacation packages are processed after receiving confirmation of cancellation from the service provider. Please allow up to 7-21 business days for the refund to be processed to the original mode of payment. In cases where refunds are not possible due to service provider policies, Travotrav.com will notify you immediately. Any applicable service or cancellation fees, imposed by either Travotrav.com or the service provider, will be deducted from the refund amount.
As the customer, it is your responsibility to ensure that all booking details are accurate at the time of booking, including dates, destinations, and passenger information. Travotrav.com is not responsible for any issues arising from incorrect information provided by the customer.
For any cancellation or refund requests, or if you have any questions about our Cancellation and Refund Policy, please contact our customer service team directly through the contact details provided on our website. We are here to assist you with any concerns you may have.